Ticket resolution
AI reads, classifies and resolves common requests — password resets, order tracking, billing questions — without human involvement.
Services
AI Customer Support
Support that scales without headcount
AI agents that resolve common tickets in seconds, route complex ones to the right specialist and learn from every interaction — so your CSAT goes up while your cost per ticket goes down.
- Tier-1 ticket resolution without humans
- Intelligent routing and prioritisation
- Consistent tone across all channels
- Full audit trail for compliance
- Continuous learning from resolved tickets
What this engagement covers
Scoped to your situation — we start with what you already have rather than a fixed package.
Intelligent routing
Complex tickets go to the right specialist based on topic, urgency, customer tier and agent availability — not round-robin.
Omnichannel consistency
Same AI agent across email, chat, social and phone with consistent tone, knowledge and context sharing between channels.
Knowledge management
Auto-generated and continuously updated internal knowledge base from resolved tickets, product docs and agent notes.
Sentiment detection
Real-time frustration and urgency detection that escalates heated conversations to senior agents before they become complaints.
Performance analytics
Resolution rate, first-response time, CSAT, ticket deflection and cost-per-ticket tracked per channel, topic and agent.
Our Process
Fixed checkpoints, visible progress and a working demo every two weeks.
01
Find the Itch
We audit your team's repetitive tasks, manual SOPs, and legacy software bottlenecks.
02
Agent Architecture
We configure model harnesses, memory vaults (Honcho), cloud VMs (Orgo), and tool connectors.
03
7-Day Sprint Deploy
We test edge cases, configure human approval checkpoints, and launch in 7 business days.
04
24/7 Operations & Scale
Continuous monitoring, error recovery, security hardening, and ongoing model upgrades.
What you get
- AI support agent trained on your ticket history
- Integration with your helpdesk and knowledge base
- Escalation workflows with context preservation
- Monthly performance report with improvement recommendations
Tools we reach for
Chosen per project, not per habit. If your team already runs something that works, we build on it.
- Claude
- OpenAI
- Zendesk
- Intercom
- Freshdesk
- Python
- PostgreSQL
- Redis
FAQ
AI Customer Support — common questions
It depends on your ticket mix. Typically 40–70% of tier-1 tickets are fully resolved by AI. We audit your ticket data before committing to a number.
Other things we build
Ready to Start Your AI Customer Support Project?
Let's create something that helps your business grow.