Ticket resolution
AI reads, classifies and resolves common requests — password resets, order tracking, billing questions — without human involvement.
Services
AI Customer Support
Support that scales without headcount
AI agents that resolve common tickets in seconds, route complex ones to the right specialist and learn from every interaction — so your team spends its time on the conversations that need a person.
- Common tickets resolved without waiting for a person
- Intelligent routing and prioritisation
- Consistent tone across all channels
- Full audit trail for compliance
- Continuous learning from resolved tickets
What this engagement covers
Scoped to your situation — we start with what you already have rather than a fixed package.
Intelligent routing
Complex tickets go to the right specialist based on topic, urgency, customer tier and agent availability — not round-robin.
Omnichannel consistency
Same AI agent across email, chat, social and phone with consistent tone, knowledge and context sharing between channels.
Knowledge management
Auto-generated and continuously updated internal knowledge base from resolved tickets, product docs and agent notes.
Sentiment detection
Real-time frustration and urgency detection that escalates heated conversations to senior agents before they become complaints.
Performance analytics
Resolution rate, first-response time, CSAT, ticket deflection and cost-per-ticket tracked per channel, topic and agent.
Small first, then scale what works
Six stages, with a decision point after the pilot. Nothing grows until it has shown value.
01
Workflow Audit
Understand the current manual process, systems, users, inputs and outputs.
02
Architecture
Choose the smallest practical automation architecture.
03
Pilot
Build one usable workflow.
04
Integration
Connect APIs, browser workflows, internal tools, databases, AI models or third-party systems.
05
Validation
Test reliability, edge cases, user approval and expected output.
06
Scale
Expand only after the pilot demonstrates value.
What you get
- AI support agent trained on your ticket history
- Integration with your helpdesk and knowledge base
- Escalation workflows with context preservation
- Monthly performance report with improvement recommendations
Tools we reach for
Chosen per project, not per habit. If your team already runs something that works, we build on it.
- Claude
- OpenAI
- Zendesk
- Intercom
- Freshdesk
- Python
- PostgreSQL
- Redis
FAQ
AI Customer Support — common questions
It depends entirely on your ticket mix. We review a sample of your real tickets first and tell you which categories look automatable — and which don't — before anything is built.
Other things we build
Have a workflow in mind?
Tell us about the process. We'll review it and suggest the most practical next step.